Delivery Policy

We aim to dispatch orders within 1-2 business days. However due to the large range of products that we offer, we may need to source items from our suppliers to complete your order. If any item is not in stock it may take anywhere between 2-7 days to receive from our suppliers (if there are any significant forecast delays, we will notify you). Please advise our staff by phone or email if your order is urgent and we will send all ‘in-stock’ items as soon as possible, followed by the items on back order when they arrive in store.

Your order may be delivered by our own delivery driver, or external delivery service. Goods will be delivered to the address nominated by you. If for any reason we are unable to deliver the goods you will be contacted, or a card advising of the unsuccessful delivery will be left. You will then need to arrange travel to the nearest post office/depot to collect the goods.

The cut-off time for our same day 4hour delivery service is 1:00pm. Cut-off time for our next day delivery service is 1:00pm.

Please note that for large items a physical delivery address will need to be provided. Delivery fees for large or bulky orders will be quoted on a ‘case by case’ basis, or can be picked up from our store. Large orders of large items can be sent direct from our suppliers and may attract a different delivery fee. Delivery fees for deliveries to regional areas will be quoted on a ‘case by case’ basis.

Click and Collect

Click and collect service is available from our Hornsby store on a weekday during the hours of 8am and 4pm.